Job Vacancy Alert: We are hiring! Commercial Head - Cote D'Ivoire

Job Overview

Key Responsibilities

• Acquire new customers and increase repeat sales for our most creditworthy existing customer.
• Continuously refine and iterate on our national sales strategy that aims to reach millions of customers in need of ReadyPay Power by 2020, both by acquiring new customers and increasing repeat sales to existing customers
• Test, validate, and refine the company in Cote d’Ivoires' strategic sales and marketing initiatives based on analysis of our unique data set and field-based insights, in order to amplify our sales model to drive new customer acquisition
• Continuously improve customer repayment
• Develop a commercial strategy that optimizes customer lifetime value (CLV) through increasing new sales, improving loan performance, and growing active customers and repeat sales 
• Use our unique data set as well as insights derived from the field to refine and iterate on our customer retention strategy, in order to improve payment velocity, repayment rates and repeat sales
• Own and advance relationships with key stakeholders
• Create and own relationship management of key stakeholders within the sales process, especially with distribution partners
• Identify and assess additional sales channels to expand sales coverage across Uganda including distributors, corporation and NGO partners
• Provide leadership to the teams that drive sales and customer repayment
• Live and communicate the company's mission to improve the quality of life of our customers
• Uphold and help continually build the company's culture which always embraces the company/'s vision and values and always puts the customer’s experience first
• Build upon, support, and provide exceptional leadership to the existing sales, marketing, and customer repayment teams including sales managers, analysts, customer repayment field staff, and thousands of freelance sales agents, including testing and setting compensation, targets, and incentive structures
• Oversee the recruitment, training and ongoing management of sales, marketing, and customer repayment teams
• Support team development by performing regular reviews and trainings, retaining high performing team members, and finding creative ways to boost low performing sales team members

Required Skills and Experience

• 5 or more years working in a senior role within a progressive sales and/or financial services environment with strong, quantifiable results
• Experience servicing rural customers in Cote d’Ivoire
• Proven experience and a passion for motivating and leading large teams to deliver on ambitious goals within a commercial business environment
• Ability to draw the right insights from data to create and nimbly adjust strategy, make difficult decisions that often require trade-offs, balanced with a bias to action
• Experience or passion for working in developing markets

Application: Mail to charles@eoutsource.ci