Job Vacancy Alert: Client Success Manager (Technology Solutions)

Our Client transforms companies by building several technologies, giving organizations clear roadmaps to achieve business objectives, automating operations, and becoming more visible in an ever-expanding internet-driven world. Their specialist software applications and devices are used in large-scale programs that organize and manage education, identity, payments, and people.

Job Profile

A Client Success Leader is responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

The role reports to the Chief Solutions Officer.

Key Responsibilities

As a Client Success Leader, your job responsibilities includes the following; 

• Establishing customer support practices.
• Providing technical and product Support.
• Assisting customers receive value quickly by managing product implementation and on-boarding.
• Driving additional value by encouraging deeper feature adoption.
• Contributing to revenue generation through renewals, up-sells, and expansions.
• Synthesizing customer feedback and working with internal teams to respond to customer needs.
• Creating evangelists and advocates among your customer base.
• Analyzing customer data to improve customer experience.
• Improving on-boarding processes for customers after product deployment.
• Liaise with customer experience team in driving customer intimacy initiative
  

Key Requirements

You would be a good fit if: 

• You have minimum of 3 years relevant experience in client management
• You have a communication or marketing or sales degree.
• You possess high organization and multitasking skills.
• You are self-driven and proactive in nature.
• You exhibit excellent communication and interpersonal skills.
• You can demonstrate leadership qualities.
• You have high computer literacy and you’re able to learn and understand new software.
• You have the knowledge of customer success processes and documentation creation.
• You’re a patient active listener and you possess a strong passion for service.

Method Of Application:

Qualified candidates should mail their applications to ca@erecruiterafrica.com

PS: Only suitably qualified applications will be contacted!