Fleet Training and QA In Charge AT JUMIA

Fleet Trainer ensures on time delivery and pickup through 3rd Part Logistics providers as per agreed service levels; manage 3rd part Logistics providers as required and demand of delivery/ pick up of Jumia / Kaymu shipments.

•    To do qualitative and quantitative research on the training needs of driver team
•    To develop and improve content material for driver training
•    To conduct over the weekend trainings in full batches
•    To conduct role plays and focused group discussion in small batches everyday
•    To prepare and evaluate the progress of drivers at an individual level
•    Control and monitor driver customer communication to ensure good customer experience.
•    To contribute in OPS process and planning with a focus on driver needs and customer experience
•    Regular and consistent feedback activities / mechanisms to ascertain the service levels of 3rd Party Logistics providers and encourage improvements.
•    Reiterate on Values of Jumia/ Kaymu at all levels.

•    Minimum of 1 year experience in mass training
•    Have a customer-centric attitude with patience to deal with people related issues
•    Bring empathy to the table and champion the causes of drivers in the organization
•    Liaise with Hub Managers and dispatch team
•    Should have the ability to work within set timelines in a constantly innovative workplace.
•    Can work with little supervision.
•    Good understanding of the English language, both written and verbal.
•    Strong analytical skills.
•    Candidate should be a team player and demonstrate positive thinking, a good work ethic and company loyalty.
•    Candidates should be familiar with use of MS Word, MS Excel and MS Outlook. 

Qualification and Experience
•    A good first degree from a recognized Institution.
•    2-3 years’ experience in the area of Logistics / Customer Service / Account Management.
•    Applicant must be process oriented and analytical, must have experience in fleet training and must have handled teams.
•    Experience in Supply Chain Management in online or offline retail formats / FMCG companies is a plus.