Customer Service Officer Job at Medicaid Radiology Limited

Job Title: Customer Service Officer
Company: Medicaid Radiology Limited
Job Type: Full Time 
Location: Lagos, Nigeria
Job Field: Customer Service

Medicaid Radiology Limited offers you a world class environment to fulfill your career aspiration. At Medicaid Radio-Diagnostics Center, we’re proud to bring innovative diagnosis and quality service to our clients. We have our people to thank; after all, it’s their contributions – the unique talents, ideas and opinions they bring to the team – that make us the people we are. At the core of the Company, People strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. To be part of the team is to be part of something special.

Job Code: MR16CSO
Location: Abuja
Slot: 2

Job Description

  • Managing and maintaining positive relationship with retainers and patients.
  • Taking responsibility for originating, planning campaigns in conjunction with marketing as well as reporting to ensure effective departmental communications. 
  • Proper communication with patients to provide and process information in response to inquiries, concerns and requests about our services. 
  • Handling and resolving patient’s complaints according to company’s guidelines such as refunds, discounts etc. 
  • Keeping records of patient’s data, updating and maintaining database of information. 
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services. 
  • Opens customer accounts by recording account information. 
  • Maintains customer records by updating account information. 
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


  • Bachelor’s Degree in Social Science fields. 
  • Fluent English and Excellent communication skills. 
  • Experience using Database Management system. 
  • Good Knowledge of MS Office suite with outstanding presentation skills. 
  • Minimum 2 years of working experience as a customer service representative, knowledge of the Health industry in Nigeria is an advantage.