Our Client is a Nigerian startup eCommerce brand. They specialize in online sales of cutting-edge fashion and accessories and offer a wide variety of fashion-related content to our customers. Due to expansion, they have an opening for a mid-level experienced Customer Support Agent in Lagos Only.
- Receive calls and answer inquiries from customers
- Take orders from customers
- Provide reassurances on behalf of the brand
- Ensure brand image is at its best
- Provide impeccable customer service
- Resolve complaints and grievances
- Relay information from management to customers when needed
- Cold calling and after sales review as when necessary
- Maintaining call and request logs
- 2 - 3 years in Customer service/support
- Understanding and passion to work for a startup
- Young, agile and smart thinking male or female
- Self-motivated, courteous and hardworking
- Own a working Personal Computer
- Up for a 9am - 6pm work schedule
- Working knowledge of Microsoft Office: Excel in particular
- Strong command and fluency in English
- This role requires you have a zeal and passion for customer support, open to flexible schedule, utmost professionalism and understanding what a startup would demand from you.
- Consideration is by merit and first come basis.
- Apply using updated and detailed CV. Your CV is your first interview.
Apply in mail to firstname.lastname@example.org