NOW HIRING! - Retail Cluster Head

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Our client is a manufacturing company and leading distributor of electronics in West Africa with branches across Nigeria. They now have an opening for a Retail Cluster Head

Job purpose
  • Oversees a group of stores within a specified geographic region, providing guidance and direction to store managers and adjusting sales goals and procedures as appropriate for the store based on processes control. 
  • Duties and responsibilities
  • Rolling out SOP, Ensuring SOP is being strictly adhered,
  • Ensure timely and effective promo roll out in the store
  • Space selling as SIS, bringing in business partners on revenue sharing basis or as needed.
  • Deploy Promotions: suggest design (give ideas), in store.
  • Ensure credit sell collection in time, debtor management 
  • Ensure customer satisfaction, pre and post sale business, coordinate with institutional for business.
  • Training programs with L&D, in store trainers, category managers, brand trainers. Product specific training.
  • Driving sales across category with the help of store resources.
  • Processes related training.
  • Soft skills training
Key Requirements
  • At least 2 years retail management experience in a customer focused environment. Multi site experience desirable
  • Degree in any discipline
  • Ability to be a strong sales oriented team leader
  • Outstanding customer service skills
  • Responsible for leading, motivating and developing a great team
  • Excellent communication skills
  • Good attention to detail and organisational skills
  • Highly self-motivated
  • Good literacy and numeric skills