Our Client in the e-commerce sector is looking to hire an Operation Support Representative.
Responsibilities
The Operations Support Representative will be involved but not limited to the following tasks:
- Attend to walk-in merchants by assisting them to book shipments, prepare packages for deliveries and also resolve any sign up challenges.
- Attend to courier partners by receiving packages, processing them for delivery and forwarding packages for delivery.
- Manage and resolve daily courier partner issues, failures and delays.
- Communicate with merchants, courier partners and internal teams to manage and resolve issues.
- Taking note of customer complaints, escalating them to the team in charge and following up.
- Resolve hub related issues escalated by the support, operations and tech team promptly.
- Identify opportunities and offer recommendations to implement solutions.
- Generate and send weekly hub related reports to the supervisor.
Requirements
- Previous work experience in similar role specifically
- Bachelor’s Degree in related field.
- 1-2 Years of experience in a Customer/Client facing position
- Critical thinker and problem-solving skills.
- Team player.
- Good time-management skills.
- Interpersonal and communication skills
- Proficiency in Cross-selling and Up-selling
To apply: https://bit.ly/36z2XRN
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